In this episode of the Social PR Secrets Podcast, Lisa Buyer sits down with engagement expert Nicole Miller to get her advice for community management. If you want to know how to best engage with your audience, Nicole is the guide you need. Nicole is the Community Champion and Team Engagement Manager at Buffer.
In this episode, Nicole and Lisa talk about Buffer’s tradition of sending handwritten thank you notes and gifts to community members, how signing tweets furthers the brand’s values, and tips to really connect with your audience. Nicole unveils some of the behind-the-scenes at Buffer and gives advice on how to create a genuinely helpful community to engage your audience. How can you connect with your audience one-on-one efficiently? Listen to the episode to find out Nicole’s best tips!
“It’s OK to remember your audience is human and you can be human, too” - Nicole Miller
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